Good Rep, Baby You’ve got to find a publisher with a decent reputation. Ask friends who have self-published. Go to writers’ forums and websites and quiz individuals on their publishing experiences. Then go to publisher websites and read the testimonials. But, remember, they will not print any of the critical author emails they’ve received. And, by all means, Google a publisher too. Don’t take all the positive reviews seriously and don’t believe all the cries of “Scam! Scam!” But thoughtfully consider all the reports and balance them out against each other.
You’re Not Just a Dollar Sign When it comes to great customer service, again, it pays to ask former authors about their experiences. Also, note carefully when you ask questions on a publishing site or mention interest in filling out an application—what kind of attention do they promise? Too many publishers are wonderfully attentive until you sign on the dotted line and send your money. Then, suddenly your manuscript is just an item on an assembly line. Will they offer you a real live author rep to accompany you patiently throughout the entire publishing process? Can you actually reach the rep by phone or email or do you have to wait hours or even days on end for a response?